Product•June 10, 2026•5 min read
Introducing iWA 2.0: The AI-First WhatsApp Infrastructure
How we rebuilt our routing engine to support native LLM integrations and deterministic state machines.
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Company / Blog
Insights & Updates
Read the latest news, technical deep-dives, and automation strategies from the iWA engineering team.
Strategy•May 28, 2026•8 min read
Why Rules-Based Chatbots Are Dead in 2026
The shift from rigid menu trees to context-aware AI employees, and what it means for customer experience.
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Engineering•May 15, 2026•12 min read
Scaling WhatsApp Support: 0 to 100k Messages/Day
An engineering deep dive into how we handle massive concurrency and webhook delivery guarantees.
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